PRIVACY POLICY

This policy explains how we collect, process, use, and protect your personal data when you access https://westgatestudios.ro/en website operated by WEST GATE STUDIOS S.A., in accordance with Regulation (EU) no. 679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation – GDPR).

1. Who are we?
WEST GATE STUDIOS S.A., having its headquarters in Bucharest, District 6, 24A Preciziei street, Building A1, ground floor, room 41, registered with the Bucharest Trade Registry under no. J2009002530409, sole registration code 25186767 („WGS”), registered as a personal data controller under no. 31799, is the controller of your personal data. You can contact us at office@ihouse-westgate.ro (email) or by post at our registered office, attention: Administration.

2. What data do we collect?
We collect the following categories of data:
•    Personal data: name, surname, date of birth, phone number, email, address.
•    Booking data: booking number and date, room type, payment information.
•    Communication data: messages, suggestions, complaints sent to WGS by any means.
•    Technical data: IP address, device type, date and time of website access.
•    Marketing data: preferences regarding promotional communications.

3. How do we collect data?
•    Directly from you (via forms, email, or any other communication with WGS).
•    Automatically, through cookies and similar technologies.
•    From partners (e.g., booking or payment platforms).

4. Why do we collect data?
We use your data as permitted or required by applicable law for:
•    Providing services (bookings, user accounts, communication).
•    Security and fraud prevention (safe management of WGS’s IT system and prevention of criminal activity).
•    Managing requests and complaints.
•    Marketing (newsletters, personalized offers – only with your consent).
Important: Based on the information you provide, personalized offers may be displayed on the website (including on social media). These may include direct offers, third-party offers, or products we believe may interest you.
When participating in promotional activities (raffles, contests, etc.), relevant information may be requested to manage these promotions or to award prizes.
You can unsubscribe from marketing communications at any time, quickly and easily, by clicking the “Unsubscribe” link included in each newsletter.

5. What is the legal basis?
We process your data based on:
•    Consent (e.g., for marketing), as permitted by applicable law. 
You may withdraw your consent at any time by contacting us using the details in this document.
•    Contract conclusion or execution (e.g., booking a place on campus).
•    Legal obligations (e.g., invoice retention).
•    Legitimate interest (e.g., improving and promoting services).

6. Who do we share data with?
Your data may be shared with:
•    Affiliated companies, as permitted by applicable law, for internal administration.
•    Service providers (e.g., IT, payments, marketing), only for the purposes mentioned in this document.
•    Public authorities (e.g., government and regulatory agencies, courts and other governmental authorities) in accordance with applicable law under Art. 6(1)(c) GDPR, and external consultants acting as data controllers (e.g., lawyers, accountants, auditors) under Art. 6(1)(f) GDPR.

7. International transfers
Data may be transferred to countries within the EU or to the USA, only if adequate protection measures are in place.

8. How long do we keep data?
We retain data:
•    For the duration of your account and after you delete it,, if necessary, but not longer than 6 months after deletion or for any longer period where WGS is required by law to archive your personal data.
•    Up to 3 years for accommodation requests.
•    Up to 10 years for legal documents (e.g., invoices).
•    Longer, if necessary for legal disputes or obligations, in accordance with applicable law.
9. How do we protect data?
We apply security procedures, technical and organizational measures to prevent unauthorized access, loss, or misuse of your data. Only authorized personnel have access during their work.

10. Your rights
You have the following rights:
•    Access: You can request information about your data processing and a copy of your data.
•    Rectification: You can request correction or completion of inaccurate data.
•    Erasure: You can request deletion of your data (“right to be forgotten”).
•    Restriction: You can request limited processing in certain situations.
•    Portability: You can receive your data in a transferable format.
•    Objection: You can object to data processing, depending on your situation.
To exercise these rights, send a written, dated, and signed request to the address Bucharest, District 6, 24A Preciziei street, Building A1, ground floor, room 41 – for the attention of the Administration – or to the email address office@ihouse-westgate.ro. You may indicate your preferred communication method. We reserve the right to verify your identity before responding.
We will respond within 30 days. Some rights may be limited under national law. 
Furthermore, you may file a complaint with the National Supervisory Authority for Personal Data Processing.

11. Minors’ data
Our services are not intended for minors. However, in the context of hotel accommodation, minors may be accommodated with parents or legal guardians. In such cases, we may collect limited personal data of minors, such as name and surname, solely for proper booking registration and compliance with legal obligations regarding guest records.
These data are processed in accordance with GDPR principles, based on legitimate interest and/or legal obligations, and are protected by appropriate technical and organizational measures. We do not use minors’ data for marketing purposes.

Please send any questions regarding this Privacy Policy to West Gate Studios to the e-mail address office@ihouse-westgate.ro or postal address Bucharest, District 6, 24A Preciziei street, Building A1, ground floor, room 41 – for the attention of the Administration.